Request for Proposals
RFQ Title: Procurement of Internet Services Provider (ISP)
RFQ Number: 2022-PACT/10/02
Date of Solicitation: 1st November 2021
Closing Date and Time: 15th November 2021, 11:00 am (Dar es Salaam, Tanzania)
Questions and Clarifications: Due by 12th November 2021
Estimated Delivery/ Performance Date: 30th September 2022.
Introduction to Pact:
Pact Inc. is an international non-profit organization with its headquarters in Washington, DC. Pact serves
communities challenged by poverty and marginalization because we envision a world where everyone owns their future. To do this, we build systemic solutions in partnership with local organizations, businesses, and the government. Our goal is thriving, resilient communities where those we serve are heard, capable, and vibrant.
Overall Objective:
The overall objective of this assignment is to procure a service provider who will be providing internet services to Pact Tanzania Dar es Salaam’s main office and field offices.
A. Requirement/ Scope of Work
The specific scope of work includes but should not be limited to the following:
i. Ability to provide equipment and services not banned under Section 889 of the US National Defense
Authorization Act (NDAA). The list of restricted manufacturers and associated telecommunication equipment and services are found in the ToR.
ii. Ability to initially provides a 1:1 dedicated 100Mbps Internet connection of business-class quality.
iii. Ability to provide one (1) fiber connection at Pact Tanzania Head Office based in Dar es Salaam and three (3) wireless connections with a minimum bandwidth of 10Mbps per site to regional offices of Dodoma, Shinyanga, and Mbeya sharing/connected under the same subscribed bandwidth in number one.
iv. Ability to provide online/live bandwidth monitoring system.
v. Ability to supply increased bandwidth for any connection in the future.
vi. Ability to provide connectivity to Pact Tanzania via a Gigabit Ethernet (GE) interface on all connections.
vii. Submit proof of two different upstream providers for redundancy on all connections.
vill. Ability to provide total bandwidth 24 hours per day, 365 days per year. Be able to limit the number of planned outages to a maximum of two (2) separate events per year and have a maximum duration of 2 hours. Downtime for planned vendor maintenance during non-business hours should be minimized and approved by the Pact Tanzania no less than 3 business days in advance. Unless otherwise agreed to by the Pact Tanzania, ISP will issue a documented credit if the downtime exceeds the agreed downtime or exceeds the maximum number of planned outages annually.
ix. Ability to assign a dedicated account representative (single person but may have multiple customer
accounts) to the Pact Tanzania. Such representative shall serve in a sale, liaison, and support escalation function at a minimum.
x. Ability to provide customer service and network engineering support available for problem resolution 24 hours per day, 365 days per year. Customer problem reporting, status updates, and problem resolution shall follow ISP standard procedures documented and delivered to the Pact Tanzania on contract instantiation.
xi. Ability to maintain real-time network monitoring capability on all Pact Tanzania connections and notify designated Pact Tanzania contacts within 10 minutes of any unplanned disruptions and outages.
xii. Ability to provide self-service web-based reporting (utilization, outages/downtime, etc.) on a real-time and historical basis. ISP shall optionally give a report exporting capability.
xiii. Ability to provide a contiguous range of 10 – 15, 24-bit Public Internet Protocol (IP) addresses and allow the Pact Tanzania to use their public IP addresses at each location, if any.
xiv. ISP shall grant Pact Tanzania control over Domain Name System (DNS) services as primary with authoritative control.
xv. Ability to document and provide a guaranteed quality of service: minimum service availability of 99.99% per month with a maximum of 15-minute response (problem acknowledgment to Pact Tanzania) and a maximum of 4 hours’ resolution to problems. Unless otherwise agreed to by the Pact Tanzania, ISP will issue a documented credit if the response time and/or downtime exceed these limits
Interested vendors should request the full Terms of Reference (ToR) through email with the subject line “TOR for Procurement of Internet Services Provider” to [email protected] before Friday, 12th November 2021.
All questions and requests for clarification should be directed to [email protected] with the subject line “Request for Clarification: Procurement of Internet Services Provider” before Friday, 12th November 2021.
B. Eligibility
To be considered for the award, vendors must currently be legally operating in Tanzania, and the quotation must include all of the following information:
- Ability to meet or exceed the requirements/technical specifications outlined in Section A;
- Ability to deliver the items/services specified in Section A no later than the date(s) required.
C. Submission Instructions
The following information is to be included by a vendor in the proposal:
- Draft inception report detailing the methodology for providing internet services to the offices (engagement and execution).
- Current company profile.
- Copies of registration, certificate and address of their registered office, valid business license, VAT, TIN certificates, Tax clearance certificate, and any industry-relevant permit or certificate.
- Evidence of similar assignments and at least three (3) names and addresses of clients served.
- Current Audited financial statement.
Payment terms.
Vendors who wish to answer this RFP should send their proposals in sealed envelopes to Pact Tanzania Head Office by 15th November 2021, 11:00 am. All sealed envelopes need to be marked as *: Procurement of Interest Services Provider.”
Office Address:
The Tender Committee
Pact Tanzania
74 Uporoto Street, Victoria
P. O. Box 6348, Dar es Salaam, Tanzania
Proposals submitted through emails will not be considered. Quotations received after that time or at a different address may not be accepted:
As mentioned above, all quotations and delivery dates shall be valid for at least 90 days following the submission.
PACT will open all bids on Monday 15th November 2021 at 11.30 am in the presence of Bidder’s representatives who choose to attend.
