CAREER OPTIONS AFRICA GROUP
BACKGROUND INFORMATION
Career Options Africa Group is a HR Consultancy firm specialized in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC) and Burundi.
Through a partnership between one of our branches in Africa and our agent in Qatar, we have job openings for Kenyan hospitality professionals in Qatar.
THE JOB
The Waiter/Waitress will be at the forefront of creating exciting guests’ dining experiences in a designated restaurant through excellent waiter services
MAIN TASKS AND RESPONSIBILITIES.
1. Guest Service:
• Greet guests warmly upon arrival, escort them to their tables, and present menus.
• Provide detailed explanations of menu items, including ingredients, preparation methods, and any specials or promotions.
• Take accurate food and beverage orders while considering guests’ dietary preferences and restrictions.
• Offer recommendations and suggestions to enhance guests’ dining experiences.
• Ensure timely delivery of orders from the kitchen to the tables.
2. Order Processing:
• Transmit orders accurately to the kitchen staff, ensuring special requests and modifications are conveyed clearly.
• Collaborate with the kitchen team to manage any changes to orders and communicate these changes to guests.
3. Table Maintenance:
• Set up tables with appropriate utensils, glassware, and linens before guests arrive.
• Maintain clean and organized tables throughout guests’ dining experiences.
• Clear used dishes, utensils, and glassware promptly to ensure a clutter-free dining environment.
4. Beverage Service:
• Recommend and serve beverages, including alcoholic and non-alcoholic options, in accordance with legal regulations and hotel policies.
• Suggest wine pairings and offer a selection of beverages to complement guests’ meals.
5. Customer Engagement:
• Engage in friendly conversations with guests to enhance their dining experience and build rapport.
• Address any concerns, complaints, or special requests from guests promptly and professionally.
6. Team Collaboration:
• Work closely with the kitchen, bar, and other service staff to ensure smooth and coordinated service delivery.
• Communicate effectively with colleagues to facilitate a seamless guest experience.
7. Upselling and Revenue Generation:
• Suggest additional items, such as appetizers, desserts, or specialty drinks, to increase sales and enhance guests’ experiences.
8. Hygiene and Safety:
• Follow all health, safety, and sanitation guidelines to maintain a clean and hygienic environment.
• Handle and serve food and beverages in compliance with health and safety regulations.
9. Payment Processing:
• Accurately process guests’ payments, including cash, credit cards, and other forms of payment.
• Provide guests with itemized bills and process transactions efficiently.
QUALIFICATIONS
The job holder should have the following qualifications.
1. Diploma in Food and Beverage services.
2. Minimum of 2 years’ relevant experience in a well-established 4- or 5-star hotel.
3. Professional affiliation to a relevant professional body is an added advantage.
THE RIGHT PERSON FOR THE JOB
The ideal candidate should possess the following skills and competencies.
• Previous experience as a waiter/waitress in a fine dining restaurant or upscale hotel is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Knowledge of food and beverage service procedures, including proper table setting and etiquette.
• Familiarity with wine and beverage pairing is an advantage.
• Ability to remain calm and composed under pressure.
• Flexibility to work in shifts, including weekends and holidays.
WHAT WE ARE OFFERING THE RIGHT PERSON
We are offering a competitive remuneration package for the successful candidate in relation with the prevailing Qatar labour markets.
HOW TO APPLY
Click here for more details on this position.
OR
Send CV only to [email protected] by 25th August 2023 subject heading as Waiter/Waitress Position in Qatar. However, applications will be reviewed as they are received, and qualified candidates called for interview as soon as their CVs are received.
