Safari – Tourism Sales Manager
Summary:
First
Class Africa (FCA) is The Premier Provider of African Experience. We
are a vibrant resilient fast growing team who imagine and do things
differently. We have re-imagined the African tourism and hospitality
delivery model and are now looking for an energetic, creative,
entrepreneurial, trustworthy, outgoing, customer-centric, passionate,
experienced and savvy Tanzanian sales superstar as our next Tourism
Sales Manager. Tourism Sales Manager would be responsible for leading
the aggressive development and implementation of local and international
sales strategies and tactics with the objective of attracting tourists
to use FCAs’ services. This exceptional individual must possess
excellent sales, networking and communication skills in customer
relations, be aggressive in targeting new business and strive to
consistently exceed established sales goals. The work is independent,
demanding but also rewarding and is for someone who does not need to be
told what to do to get things done.
First Class Africa is headquartered in Dar Es Salaam, Tanzania with an extended team from the United States of America (USA).
Job Title: Safari – Tourism Sales Manager
Start Date: As soon as possible
Compensation: base salary plus competitive sales commission/performance incentives
Additional Perks:
An opportunity to learn best international business practices,
potential domestic and international travels, opportunity for career
growth and other fringe benefits over time
Location: Dar Es Salaam or Arusha
Essential Duties and Responsibilities:
These
duties and responsibilities are intended to describe the general nature
and level of work being performed by the individual assigned to this
position. They are not intended to be a complete list of all duties,
responsibilities, and/or skills required. Other tasks may be assigned as
needed.
- Working closely with company’s senior management,
you will be charged with creating and executing company’s domestic and
international tourism sales plan. You will report directly to the
company’s senior management. Your responsibilities will include but not
limited to: - Providing top-line industry leadership and
management of all tourism sales activities within the company,
including: participation in annual budget preparation and management;
researching and fully developing market segment targets; development and
execution of sales campaigns, and industry interaction. - Hiring, managing, and training sales staff
- Developing and implementing company-wide executable tourism sales training program
- Effectively
managing sales circle to individuals or organizations, consistent with
company standards while achieving optimal financial results - Identifying
growth opportunities, soliciting, negotiating and booking new and
repeat business through various efforts in order to maximize company’s
revenue and meet/or exceed individual and team sales goals - Responsible
for development of safari marketing projects and/or activities
including merchandising, special event promotion, industry awareness
promotion and familiarization tours and site visit development - Developing
and continually enhancing relationships with key stakeholders, business
and travel industry accounts, community organizations and professional
associations to maintain high visibility and increase FCA’s market share - The Premier Provider of Your African Experience
- Partnering with social media team to develop marketing campaigns and help drive company’s online presence
- Maintaining
positive and cooperative working relationships with travel partners,
airlines, local hotels and tourist attractions managers, hotels
GMs/Directors of Sales and other members of the hospitality industry on
coordinated sales efforts - Tracking and reporting all daily sales
activities including goal-to-current production status while also
performing general clerical duties including correspondence, typing,
filing, and copying - Preparing sales proposals/ detailed safari
itineraries (start to finish) for clients incorporating clearly defined
terms and conditions - Recommending sales strategies, process,
services, and product improvements to both senior management and FCAs
strategic partners to fully capture target markets - Evaluating
promotional events, trade shows, community, industry events etc to make
sure attendance produces the proper return on investment - Attending
and participating in domestic/international trade shows, exhibitions,
industry meetings, sales efforts, bid presentations, sales calls and
other marketing events to promote FCA - Accurately maintaining
clients database and tracking sales leads, inquiries, lost business,
sales revenue, and provide ongoing status reports to the senior
management - Generating leads, monitoring leads, responding to all
leads in a timely manner (same day), producing performance reports and
maintaining a tourism and event calendar - Working in partnership with other departments to deliver outstanding experiences to clients
- Perform other duties as directed, developed, or assigned by the senior management from time to time
Minimum Requirements
- At
least three years of similar sales experience in hospitality, tourism,
destination management organization, tourism-related entity or
appropriate field is a must. No “on job training” will be offered. You
are expected to perform your job effectively on the first day - Proven
consistent tourism sales experience and aptitude to deliver superior
results within tight time frames without close supervision - Passionate and have verifiable track record of selling safari/tourism/other wildlife packages domestically and internationally
- Well established, strong relationships with the international and domestic travel trade
- Awareness of marketing practices and strategies, marketing experience or experience collaborating with marketing teams
- Proof of relationships with lodging owners, tour vendors and guides across Tanzania
- Adapt rapidly to evolving market dynamics and continue to maintain FCA’s competitive position
- Should possess excellent organizational, promotional and communication skills along with the ability to maintain confidentiality
- Must
set daily priorities and handle multiple assignments and be willing to
get involved in projects with varying degrees of difficulty - Extensive knowledge of all major tourist destinations across Tanzania
- Skillful at marketing and selling the destinations
- Ability to make verbal presentations to groups of various sizes
- Valid Tanzanian’s driver’s license and must know how to drive different type of vehicles
- Excellent
verbal and written communications skills in both Swahili and English
with an emphasis on persuasion, negotiation and generating action - Should
be able to prepare appropriate reports, correspondence, memoranda,
agreements and budget projections in a professional manner - A
successful candidate must also be competent to make critical decisions
and be comfortable in a high-energy, service-oriented pressured
environment and be able to manage multiple functions and priorities - High level of attention to detail and robust analytical and problem-solving skills
- Serve
as company’s public relations representative to travel, tourism,
corporate travel professionals, travel industry associations and events
to promote and drive business to FCA - Be an active member of industry and networking organizations
- Established accuracy, time management skills and detail-orientation
- Uniforms/Clean/Polished appearance is required
- Embodies an innate passion for learning
- Knowledge of standard office practices and procedures
- Some evening hours or weekend days will be required in addition to special event coverage in order to meet job requirements
- Formal courses or training in nature/wildlife management/hospitality or similar training highly advantageous
Education:
A college degree, diploma or equivalent training AND specific verifiable experience in tourism/safari sales are required.
Technical Skills: Knowledge of computers, CRM, advertising, internet, various social media platforms, Microsoft Office
Suite,
third party applications, willingness to learn new systems, cold
calling and promotional skills as well as a level of confidence with
numbers (sales, costs, margins) is required. The successful candidates
should be able to read and understand maps, reports and graphs.
How To Apply
Are we speaking your language? If so, please email your CV AND cover letter (clearly articulating your previous sales
accomplishments) in confidence to [email protected]
with subject line: Safari – Tourism Sales Manager. Due to the
anticipated response, we thank you for your application and apologize in
advance that we will only be able to communicate with those individuals
selected for further consideration. However, rest assured that all
submissions will be reviewed. No phone calls please.
Job Type: Full-time
Closing date for Applications: 18 February 2022
