You will be responsible for the daily management of the Front Office and GEX department ensuring brand standards are adhered to, whilst leading the team to deliver a professional, courteous and friendly service to all our guests. Ensuring the achievement of financial and quality objectives, a friendly work environment, continuous learning & development of your team members according to the brand standards. Continuous follow up to ensure the customer satisfaction as well as coordination with the rest of departments within the hotel
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Reviews and completes credit limit report.
- Works within the allocated budget for the front office.
- Receives information from the previous shift manager and passes on pertinent details to the incoming manager.
- Checks cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cash handling, check-cashing, and credit policies.
- Participate in the preparation of their department’s budget according to the set guidelines.
- Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner.
- Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner.
- Participate in the preparation of projections by providing information on their department.
- Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department.
- Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner.
- Conduct their team’s performance reviews.
- Be knowledgeable and analyse the climate results of their department. Design together with the team the action plans and implement them, while ensuring participation in the measurement period.
- Ideally with a university degree or equivalent.
- Previous & successful experience of not less than 5 years in similar role.
- Knowledge of Opera
- Experience in Guest Experience
- Good operational, administrative and interpersonal skills are a must.
- English knowledge is a must Ability to inspire, lead and manage a team by example.
- You are passionate about your job and are flexible
How to Apply:
To submit your application, please follow the link provided below.
