Job Purpose:
Manage client relations and oversee the day-to-day contract operations and resources covering dedicated warehousing and distribution services while meeting budget expectations
Key Accountabilities:
- Implement contractual agreements to ensure effectiveness and efficiency of service delivery as per SLA
- Interface with other departments within the group/ business to ensure synergies are utilized for the benefit of the business and client
- Oversee the development of the Helios contract team as per HR guidelines
- Manage and maintain good client relations based on service delivery, continuous improvement, value add and effective reporting of operations
- Manage allocated resources to achieve targeted financial, operational, service and performance objectives
- Ensure statutory and company guidelines are enforced in relation to Health, Safety and Environment [HSE] and Human Resource
- Manage the Profit and Loss account of the HTT contract identifying key drivers to improve profits and cash flow
- Planning and coordinating volumes and work orders to meet client supply chain requirements
- Manage improvement initiatives in collaboration with the First-Choice team
- Manage contract stock tolerance levels as per SLA guidelines
- Manage distribution targets as per SLA guidelines
- Manage contract reporting and KPI improvement and excellence
- Manage Depot workflows and targets as per SLA and KPI guidelines
General Competencies
- Be able to build a strong team and provides team members with the direction , resources and environment needed for work.
- Be able to build effective working relationship with different groups eg colleagues, suppliers etc.
- Should be able to create high performing teams by attracting and developing people
- Should be able to utilize resources to exceed customer expectant
- Should deliver operational results by analyzing and solving problems in structured way.
- Should be able to implement change through motivating and influencing others.
- Team Leadership.
- Managing relationships
- Team development
- Customer focus
- Problem solving
Key Performance Indicators:
- Profit and Loss Management
- Stock tolerance levels
- SLA/ KPI targets as agreed
- Training Team & development
- Customer service/ focus performance
- 3rd Party suppliers Liaison and service levels
- Process improvements plan and projects
- Commercial decision making
- EOS action identification, resourcing, and follow-up
Qualifications, Experience & Attributes:
- University Degree
- Profit and Loss management experience
- Inventory Management
- 4 years logistics experience preferably in a multi-user warehouse environment
- Good appreciation of transport operations and associated legislation
- Experience of working with a EAM system
- Excellent communication skills
- Hands on leadership style
- Good team development/ leadership track record
