PROVISION OF INTERNET SERVICE WITH DEDICATED BANDWIDTH
1.0 introduction
SOS Children’s Villages is a child focused, non-governmental organization providing care and support to children who have lost parental care or at risk of losing parental care of their biological family.
SOS Children’s Villages in Tanzania is a member of SOS Children’s Villages International, the largest private organization for children all over the world. In Tanzania, there are four SOS Children Villages under the SOS Family Care programme i.e. in Arusha, Dar es Salaam, Mwanza and Zanzibar (Unguja). Other programs include; Family Strengthening, Advocacy, Education and Youth Empowerment. SOS Children’s Villages in Tanzania implements its programs in six locations i.e. Arusha, Dar es Salaam, Iringa, Mwanza, Pemba and Unguja.
2.0 Overall Objective
The main objective is to engage Internet Service Provider (ISP) to provide full TCP/IP internet service with dedicated bandwidth across SOS Children’s Villages in Tanzania except Zanzibar Office. The service is expected to be highly of high quality, reliable and stable with overall uptime of not less than 99%.
Target programme locations/Offices are; a) SOS Children’s Village Dar es Salaam located at Plot 2005/5/2 Block C Sinza,Tanesco Street opposite University of Dar es Salaam,
b) SOS Children’s Villages National Office Tanzania located at Plot 255 Kiko Avenue, Mikocheni, Dar es Salaam.
c) SOS Family Strengthening Office located at, Chanika Ward, Dar es Salaam,
d) SOS Children’s Village Arusha located at Ngaramtoni Urban area, Old Forest Rda , Arusha,
e) SOS Social Centre Arusha located at Ngaramtoni Urban area, Arusha.
f) SOS Social Centre Mwanza located at Bugarika nearby Igelegele primary school
g) SOS Children’s Village Mwanza located at Bugarika, Mwanza.
h) SOS Children’s Villages – Iringa, located at Iringa town near Toyota Office.
3.0 Technical requirements
a. Dedicated bandwidth requirement is as follows:-
20 Mbps for SOS Children’s Village Dar es Salaam located at Plot 2005/5/2 Block C Sinza,Tanesco Street opposite University of Dar es Salaam,
40 Mbps for SOS National Office Tanzania located at Plot 255 Kiko Avenue, Mikocheni, Dar es Salaam,
15 Mbps for SOS Family Strengthening Office located at, Chanika Ward, Dar es Salaam,
20 Mbps for SOS Children’s Village Arusha located at Ngaramtoni Urban area, Old Forest Rda, Arusha,
18 Mbps for SOS Social Centre Arusha located at Ngaramtoni Urban area, Arusha,
15 Mbps for SOS Social Centre Mwanza located at Bugarika nearby Igelegele primary school
10 Mbps for SOS Children’s Villages Iringa, located at Iringa town near Toyota Office.
20 Mbps for SOS Children’s Village Mwanza located at Bugarika,Mwanza
20 Mbps for SOS Children’s Village Mwanza located at Bugarika,Mwanza
b. Provisioning of static Public IP addresses for each Programme Location
c. Connection is fiber optic starting from the ISP to the internet backbone plus a backup link on every location.
d. All necessary hardware, cabling and software (if required for Internet service) should be provided and set up by the provider.
e. ISP must be able to manage the Customer Premises Equipment (CPE)
f. No limitations on traffic/ports; bandwidth capacity should be ensured through direct IP connection.
g. Data confidentiality guarantee; internet service provider may not scan traffic
h. Seven days a week,24 hours per day and 365 days per year coverage for technical assistance and/or help desk facilities.
i. Any problem should be resolved within a maximum of 1 to 3 hours after the notification.
j. It is preferable if the ISP has a physical presence, including availability of technical support. in all the locations of SOS Children’s Village in Tanzania listed above.
k. The ISP must have a Network Monitoring System and provide access to SOS Children’s Village technical team for monitoring purposes as well.
l. ISP-should provide a clear alternate or fallback options when their backbone providers are disconnected from Internet
m. Free and unlimited technical support
n. Latency from the SOS Children’s Villages in Tanzania/all locations to Innsbruck. Austria shall be no more than 60ms (<=60 —> 4. <=80—> 2, >80 ->0)
0. Traffic management, network monitoring and access to raw log files
p. Relevant experience in provision of services in nature >=6yrs —> 5 or else 0
q. Provide direct support personnel with the Line manager details
4.0 Requirements:
5-6years of working experience with Government, local or INGOs in Tanzania
Proof of three related ongoing contracts
Physical address & contacts of supporting helpdesk in each location as it’s mentioned
Have a valid license (Business registration and Tax Clearance)
All documentation to indicate its full operations in Tanzania issued by Tanzania Communications Regulatory Authority (TCRA). Company profile
5.0 Submission of Proposal:
All interested/qualified vendors/ISP are invited to submit their technical and financial proposal physically to SOS Children’s Villages, National Office P.O. Box 80462 White Star Tower, Ground Floor Wing B, Kiko Avenue, Mikocheni, Dar-es-Salaam, on or before Monday, 18th July 2022 at 17:00 EAT.
20 Mbps for SOS Children’s Village Mwanza located at
