HR Business Systems Analyst at Pathfinder International February, 2022

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Pathfinder Overview

Pathfinder International is driven by the conviction that all people,
regardless of where they live, have the right to decide whether and
when to have children, to exist free from fear and stigma, and to lead
the lives they choose. Since 1957, we have partnered with local
governments, communities, and health systems in developing countries to
remove barriers to critical sexual and reproductive health services.
Together, we expand access to contraception, promote healthy
pregnancies, save women’s lives, and stop the spread of new HIV
infections, wherever the need is most urgent. Our work ensures millions
of women, men, and young people are able to choose their own paths
forward.

Summary:

The HR Business Systems Analyst (BSA) executes on the Global Talent Practice and technology (MyPathfinder) strategic
plan as defined and continuously prioritized by the Global Talent
Product Owner.  This role will have expertise in a defined portfolio of
talent practice areas to support the development and maintenance of
support materials for GTP best practices as well as MyPathfinder system
user support.  The HR BSA will contribute to data design by providing
user and business process expertise to the GTPO and IT teams. This role
will provide reporting and ad hoc analysis to all levels of the
organization to ensure that Pathfinder Leadership can easily understand
operational effectiveness and achievement of HR organizational KPIs.

Key Performance Areas Major Activities / Responsibilities Percentage Worked
Software and Systems Operations: ·         Creates and maintains all system architectural
documentation regarding Pathfinder configuration and integration to
vendors and internal systems.

·         Creates and maintains user documentation: job aides,
resource center and training materials to support all functionality in
production.

·         Executes on key tasks within project plans for rollouts of new modules to the MyPathfinder product
platform.  Adheres to the P3 project management framework to ensure
transparency and clarity to the GTPO as to progress of tasks

·         Monitors and improves MyPathfinder product health

·         Configures the MyPathfinder Platform (HRIS: Core,
Payroll, Benefits, Business Intelligence, Talent Modules: Recruiting,
Onboarding, Performance Management, Compensation Management, Perception,
others as acquired).

·         Researches and resolves system issues and process flaws. 
Maintain the MyPathfinder Support ticketing triage process and
supporting documentation. Responds to support requests promptly and
accurately, clearly communicating the status of support requests through
resolution.

·         Perform system maintenance: Executes on project,
regression, vendor release and internal release testing and ensures GTPO
is engaged early with failed tests for swift prioritization decisions.

40%
Data and Security ·         Works with the vendor to ensure the integrity and security of personnel data and integrations

·         Configures user Roles and Workflows to ensure secure sharing of data internally

·         Maintains appropriate security standards related password/access management.

·         Manages end user accounts, permissions, and access rights
in accordance with best-practices regarding privacy, security, and
regulatory compliance.

25%
Continuous Delivery ·         Continually evaluates Human Resources information system’s
capabilities, recommends solutions and submits proposals for
improvement

·         Leads in managing day-to-day HCM activities to support HR
and other inter-related functions. Responsible for the planning,
development, testing, implementation, reporting, data integrity,
training and documentation.

·         Elicit requirements using interviews, document analysis,
business process descriptions, use cases, scenarios, business analysis,
and workflow analysis for new development projects.

·         Create, document, and revise functional specifications for system configuration

·         Regularly updates GTP Resource Center with new
functionality and when defect corrections and small enhancements are
delivered to ensure continuous relevance to end users.

15%
Staff Training and Development ·         Develops relevant training solutions for end user to access in for their use of the MyPathfinder platform.

·         Develop low-fidelity wireframes and other visual tools to
support a broad understanding of system functionality across languages
and cultures.

·         Deliver targeted Train-the-trainer forums for the Global HR
Leaders to ensure local capability to support country users.

·         May participate in delivering training in partnership with the local support staff to country end-users.

10%
Vendor Relations ·         Manages cases and service requests with vendor

·         Informs  Global Product Owner of quality of service levels.

10%

Minimum Education and Work Experience:

  • Bachelor’s degree in Computer Science, Software Engineering, Human
    Resources or equivalent, or a combination of education and experience
    that yields the required competencies.
  • Two (2) years work experience with a multinational organization and successful track record in supporting a global HRIS system
  • Two (2) years of experience working in a Human Resource environment, familiarity with Talent Practices
  • Two (2) years database management experience
  • Proficient Cognos Business Intelligence report writer

Preferred Education and Work Experience:

  • One (1) years of UKGPro experience: This role will require a
    proficiency in all components of the system including set up of users,
    management of foundation objects, configuration of workflows, and
    assisting with/trouble-shooting data integration.
  • ITIL Certification
  • UX Certification

Competencies/Attributes:

  • Systems Design and Development: Proven ability to oversee the design, development, and implementation of all functionality of HRIS/ HCM
  • Systems Planning, Security Principles and Best Practices: Proficient
    knowledge of systems planning, security principles, and best practices
    specific to general management and technical configuration of HCM.
  • Application Support: Advanced knowledge of HCM Systems, current platform built on UKGPro. Solid understanding of ITIL
  • Project Management Planning and Leadership: Proven ability
    to actively and collaboratively contribute to cross- functional
    initiatives. Experience in Agile development practices
  • HR Principles and Practices: Fundamental knowledge
    of and ability to apply Human Resources management practices and
    principles, including labor relations regulations and requirements,
    total rewards, training and learning, and retention strategies
    (management, motivation, development, mentorship) to create a positive
    work culture.
  • Training Design, Development and Delivery: Proven ability to design, develop and deliver technical training to support end users.
  • Problem-solving: Proven ability to collaborate with others to lead
    analysis of complex challenges, identify root-cause issues, and ensure
    solutions are appropriate and “usable” by the organization
  • User Experience: Proven ability to design with the customer in mind,
    gathering feedback and innovating to provide an optimal experience for
    the end user.
  • Analysis and Sound Judgment: Advanced analytical and trouble
    shooting skills. Ability to make sound judgments. Ability to improve
    processes, promote excellence and demonstrate accuracy and thoroughness.
  • Communication: Advanced oral and written communication skills using
    different forms of media. Ability to translate complex concepts to
    individuals at all levels.
  • Influencing and Customer Service Skills: Proven ability to influence
    using diplomacy skills with key stakeholders. In-depth demonstrated
    customer service skills.
  • Passion for Sexual and Reproductive Health Services: Commitment to
    family planning, reproductive health services, gender, maternal, child
    health services, and eradication of harmful traditional practices.
  • Organization, Planning and Multi-tasking: Advanced organizational
    and planning skills, project planning and management skills. Proven
    ability to set priorities, meet deadlines and multi-task with minimal
    supervision. Proven ability to coordinate activities.
  • Self-Management and Teamwork: Ability to work independently or as a
    member of the team, ability to be detailed-oriented and consistently
    accurate, ability to manage stress effectively in a fast-paced
    environment, and ability to quickly learn new systems, processes and
    procedures and adapt local practices to global standards.
  • Matrix Management: Ability to thrive in a matrixed organization.
  • Confidentiality: Proven ability to maintain confidentiality on work-related issues

Other Information:

  • Travel required (30% or less)
  • Uses cellular and office phone, laptop or desktop computer

Minimum Education and Work Experience:

  • Bachelor’s degree in Human Resources, Business or a related field,
    or a combination of education and experience that yields the required
    competencies
  • 5 years’ experience in a Human Resources function
  • 2 years’ experience in Talent Acquisition

Preferred Education and Work Experience:

  • Experience in the health sector
  • One (1) year professional experience recruiting for a non-governmental organization (NGO)
  • Fluent in French, Portuguese or Amharic (written and oral)

Competencies/Attributes:

  • Human Resources Principles, Practices and Guidelines: Advanced
    knowledge in compensation, employee relations, recruiting, performance
    management and training.
  • Employment Law: Foundational knowledge of US and country specific regulations and laws specific to human resources.
  • HRIS Systems: Proven ability to maximize the use of human resources
    information systems and maintain functions. Proven ability to manage the
    maintenance and accuracy of employee data for reporting and
    distribution.
  • Negotiation Skills: Proven ability to negotiate with external providers and vendors.
  • Vendor Relationship Management: Proven ability to manage vendor
    relationships to ensure administrative accuracy, strong plan
    performance, regulatory compliance and cost containment.
  • Software Applications: Advanced knowledge of Microsoft products,
    including MS Word, PowerPoint, Excel, Outlook. Foundational knowledge of
    Adobe Acrobat.
  • Project Management Planning and Management: Proven ability to plan and manage cross-functional initiatives.
  • Analysis and Sound Judgement: Advanced analytical and trouble
    shooting skills. Ability to make sound judgments based on facts. Ability
    to improve processes, promote excellence and demonstrate accuracy and
    thoroughness.
  • Languages: Proven ability to write and speak using English language.
  • Communication: Advanced oral and written communication skills using
    different forms of media. Ability to translate complex concepts to
    individuals at all levels. Ability to speak across a range of technical
    issues within individual’s area of expertise.

Other Information:

  • Based in any Pathfinder office location
  • Travel Required (up to 20%)
  • Uses cellular or desk phone; laptop or desktop computer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees or
applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response to a
formal complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by
the employer, or (c) consistent with the contractor’s legal duty to
furnish information. 41 CFR 60-1.35(c)

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